FAQ

At The Sage Collective, we value clarity and transparency. Below, you’ll find answers to the questions we are most often asked. If you require further assistance, our team is always here to help.

When will my order ship?
Most orders are processed within 2–5 business days. As many of our items are custom-made or sourced from trusted partners, shipping times may vary. You will receive a confirmation email with tracking details once your order is dispatched.

Do you ship internationally?
Yes. We proudly serve customers around the globe. Shipping rates and delivery times are calculated at checkout based on your location.

Can I return or exchange an item?
We accept returns within 30 days of delivery for most items, provided they are unused and in original condition. Some custom or made-to-order pieces may be final sale. For details, please review our Refund Policy.

What should I do if my order arrives damaged?
We take great care to ensure your items arrive safely. If your order is damaged in transit, please contact us within 7 days of delivery at Connect@SageCollective.store with your order number and photos of the damage. We will arrange a replacement or refund as quickly as possible.

Where do your products come from?
Our pieces are thoughtfully curated from a network of trusted artisans, suppliers, and partners. We prioritize quality, sustainability, and design in every selection.

How can I track my order?
Once your order ships, you will receive a tracking link via email. You can also log into your account to view the status of your shipment at any time.

How do I contact customer support?
You can reach us by email at Connect@SageCollective.store
Mailing Address: 6360 Broad St, Pittsburgh, PA 15206-9998